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Terms of Service

Last updated: 23 July 2026

Terms of Service - Pharmacy Weight Loss Midsomer Norton

Pharmacy Weight Loss Midsomer Norton | GPhC Registration No. 9012511 | Last updated: July 2026

These Terms of Service govern your use of Pharmacy Weight Loss Midsomer Norton, a GPhC-registered online pharmacy weight loss clinic. By using our services, you agree to these terms in full. Please read them carefully before proceeding.

1. About Us

Pharmacy Weight Loss Midsomer Norton is a registered online pharmacy operating in Midsomer Norton, United Kingdom, regulated by the General Pharmaceutical Council (GPhC No. 9012511). We provide online weight management consultations and prescription medication services in compliance with UK pharmacy law.

2. Eligibility

To use our services, you must:

We reserve the right to decline any request for medication where our pharmacist determines it is clinically unsuitable or unsafe for you. Our services are not a substitute for your GP or primary care provider.

3. Prescriptions and Clinical Decisions

All prescriptions are issued by a registered prescriber following a clinical review of your submitted medical questionnaire. We do not guarantee that a prescription will be issued following your consultation.

Our pharmacist has full clinical discretion to refuse, withhold, or request additional information before dispensing any medication. You must disclose all relevant medical history, current medications, allergies, and conditions accurately. Providing false or misleading information may put your health at risk and may result in the termination of your account.

Prescriptions issued through our service are valid only for the medication, dose, and quantity specified. We do not transfer prescriptions to third-party pharmacies.

4. Payment

Payment is required at the time of placing your order. We accept major debit and credit cards. All transactions are processed securely. Prices include the cost of the consultation review and medication where applicable.

We reserve the right to amend our pricing at any time. The price displayed at the time of your order will apply to that transaction. We do not offer credit facilities.

5. Delivery

Once your order has been approved and dispensed by our pharmacist, delivery is made within 1 working day. Delivery timescales begin from the point of pharmacist approval, not from the time of order placement.

Medication is dispatched in discreet, tamper-evident packaging. We cannot be held responsible for delays caused by third-party couriers, incorrect delivery addresses provided by the customer, or circumstances beyond our reasonable control.

Risk of loss and title for medication passes to you upon delivery.

6. Cancellations and Refunds

You may cancel your order before it has been approved and dispensed by contacting us promptly. Once a prescription has been dispensed, we are unable to accept returns or offer refunds due to the nature of prescription medication and patient safety requirements, in accordance with the Consumer Contracts Regulations 2013 (exceptions for healthcare products).

If your order is declined following clinical review, you will receive a full refund of the medication cost. Consultation fees may be non-refundable where a clinical review has been completed.

7. Medical Disclaimer

Our service does not replace your GP, specialist, or any other healthcare provider. Information provided through our platform is for general guidance only and does not constitute medical advice. You should not discontinue any existing prescribed treatment without consulting your GP.

If you experience any adverse effects, seek emergency medical assistance immediately by calling 999 or attending your nearest A&E department.

8. Data and Privacy

We handle your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data is used solely to provide our clinical and pharmacy services. We aim to respond to all data-related enquiries within 48 hours. Full details are available in our Privacy Policy.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Continued use of our services following any changes constitutes your acceptance of the revised terms. We recommend reviewing this page periodically.

For any queries, please contact us through our website or visit our pharmacy in Midsomer Norton.